Rental terms & cancellation policy

Last updated 2026-10-14

Payment

Rentals are paid by credit or debit card when booked, through a secure link sent by text or email. Drivers do not collect payment. No card processing fee is added. Business accounts may request invoice terms after approval.

Rental periods and billing

Event and short-term rentals of 1 to 7 days are billed at one short-term rate. Rentals longer than 7 days are billed every 28 days and include one service visit per week. The first 28-day invoice includes a one-time delivery charge. Long-term rentals renew automatically every 28 days until the unit is picked up. The cycle in which pickup happens is billed in full; no cycle after pickup is billed.

Delivery and placement

Deliveries run Monday through Saturday, 7 AM to 7 PM. Delivery times are estimates. The renter provides a level spot within about 30 feet of truck access, with a clear path at least 4 feet wide. If the driver cannot safely place the unit because of blocked access, locked gates or unsafe ground, a return-trip charge may apply. We are not responsible for marks on lawns, pavers or landscaping when placement follows the renter's directions.

Same-day orders

Same-day delivery requires an order by 12 PM and depends on truck availability. A same-day fee, when it applies, is listed on the quote before payment.

Servicing

Rentals billed by 28-day cycle include weekly service: pump-out, cleaning, deodorizer and restock. Extra service visits are billed per visit. Service techs need access on the scheduled day; a locked gate counts as a completed visit.

Cancellation and changes

Cancel at least 24 hours before scheduled delivery for a full refund. Cancellations within 24 hours of delivery may forfeit the delivery charge. Orders can be changed up to 24 hours before delivery, subject to availability.

Damage, loss and misuse

Units remain our property. The renter is responsible for loss, fire, vandalism or damage beyond normal use, and for keeping units upright and accessible. Do not move a unit; call us. Normal wear and storm tip-overs reported promptly are handled at no charge.

Pickup

Event units are picked up on the scheduled next business day. Long-term units are picked up after the renter calls or texts; billing continues until pickup. Keep the path clear on pickup day.

Questions? Call (256) 540-7374 or email info@gadsdenportapotty.com. Related pages: porta potty rental cost, rental FAQ and contact and hours.